That's not a lot of warning for folks who are using a product like ZenDesk. The whole point is that a tool like this is embedded into your companies work flows. To leave ZenDesk means that you have to find a new product. Figure out how to move all of your data into that new product. Figure out how to handle tickets that are still in process on July 1. Train your staff. Change any customer facing UI or other automated bits that utilize ZenDesk.
The product is the type of product that inherently has a lot of lock-in. Giving me a month and a half to change all of that is more or less equivalent to making the changes effective tomorrow.
The product is the type of product that inherently has a lot of lock-in. Giving me a month and a half to change all of that is more or less equivalent to making the changes effective tomorrow.