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We seem to get a lot of hang-ups from customer service people. You wait 20 mins, to speak to them, you ask them something that's not going to be on their first script page, they ask you to wait and hang up. Or you wait for them and then need a few seconds to grab a pen "please hold" put them on hold for 10 seconds, retrieve the call and it's dead.

The other good one is cancelling a contract where they ask you to wait and simply keep your line open and don't let you make any calls for the next 20 mins ... always a joy. AFAIK there's no way on our phone system to force an incoming call to terminate.



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