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I had a somewhat similar experience.

I moved to a new server, installed plex, tried to set everything up under my existing account. It was impossible to move my account to a new server, it seemed to just expect my old one to still be there.

After creating new accounts, removing the old server, etcetc. I just gave up and moved to Jellyfin. It’s been mostly equally good. Better in the sense that it stutters less on my TV (Could be TV app too). Worse in the sense that my parent cannot figure it out.



I hit that the first time I moved servers. Turns out you need to backup and restore the configs on disk for there to be continuation. Doesn't make much sense honestly but whatever.




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