I would really like to hear the other side of this story.
It's not too uncommon that some automated process blocks something. And customer service not being too helpful is also common. But the customer service being that rude, twice ... something is missing here. I my experience, if somebody gets blocked off like that, ghosted, hung up like that, something else has happened. There are different ways for a customer to express their issue and present their complain. Some get rude, demand to talk to a supervisor, and it sounds a bit like that's what happened here. That it happened twice is another indication.
It may have been bad from the customer service's side. Not impossible. But there is a smell to this story that makes me wonder what actually happened.
Yeah there are a few missing details I’d like filled in before I take any sides here. What kinds of electronics was the OP trying to sell? What did they say to the customer service agents to prompt them to immediately hang up on them?
It's not too uncommon that some automated process blocks something. And customer service not being too helpful is also common. But the customer service being that rude, twice ... something is missing here. I my experience, if somebody gets blocked off like that, ghosted, hung up like that, something else has happened. There are different ways for a customer to express their issue and present their complain. Some get rude, demand to talk to a supervisor, and it sounds a bit like that's what happened here. That it happened twice is another indication.
It may have been bad from the customer service's side. Not impossible. But there is a smell to this story that makes me wonder what actually happened.