Lucky you, you've never used it. Slow, difficult to use, packed full of features you'd rather never have heard of that are utterly useless to getting useful things done that also persistently get in your way, slow you down, make the user interface even more difficult and are the pointy end of management idiotic policy wasting your time in the name of efficiency or whatever the hell idiot managers think they're doing with that garbage. (Not every manager is an idiot but all of them are convinced it's not them and they way they do it is just fine, "So we're updating the workflow...") Jira used to have lots of distracting "opportunities to upgrade" to additional parallel product. Do they still? Flashing notifications that when you clicked them interrupting what you were doing because it's got urgent vibes all over it, it was "you should buy this other thing!" Repeatedly. Yes and I hated myself every time while I trained myself in the knowledge that "Jira important notification means ignore" Great lesson for your team w.r.t. a bug tracker, huh?

Pick 100 things you wanted improved about it, limit yourself to just your top 100, Atlassian did absolutely none of those and yet made them all worse. Every year. And I'm sure it makes good business sense. They know who is signing their cheques, that is who they care about. And I'm also sure they're very relaxed about how developers loathe them, discount me totally and look at the rest of the comments or any time it comes up. That's their right. They can laugh at us all the way to the bank. If you had more money than your great-grand children could spend in lifetime of Brewster splurges why would you care that your users hate you? You've got far more important toys to play with.