How's is "cancel after X days" any better? Are there not enough decades-old bugs around to illustrate how it's not a good proxy? Why search through cancelled tickets which are resolved to find and unresolved issue? That's just a category error
The vast majority of tickets that haven't had any interaction for some length of time are irrelevant, it's an excellent proxy.
But it's worth reading the comment in context. If your problem is that old tickets are a nuisance because they're almost always irrelevant, just have them auto cancel and when you get that notification rescue the 2 per year that you truly want to keep.
If you don't have that problem, keep them.
> Why search through cancelled tickets which are resolved to find and unresolved issue?
It's just an excellent proxy of insufficient resources, nothing more. A missing feature doesn't automagically appear with time to make the ticket irrelevant. If it's not relevant, it shouldn't be in the system in the first place
> when you get that notification rescue the 2 per year that you truly want to keep.
That makes even less sense. Looking at notifications and making a decision on closing/reopening is a form of review. If you have time to review, do it properly on your own schedule and in batches rather than be beholden to some arbitrary autoclose timeline with yet another focus-destroying trickle of notifictions
> If it's not relevant, it shouldn't be in the system in the first place
It was when it was created, it's not now. And it is then practically removed.
Again you can build whatever workflow you want, tag stuff or move things if they're super important to you. Subscribe to them if they're vital. Or don't auto close if that doesn't work for you.
I don't think that having a tiny number of issues that are
* Never looked at
* Never prioritised
* Never searched for
* Not subscribed to by anyone that cares about them
* Somehow super important to not have a "cancelled" status on them
Should define your workflow to this degree that you start keeping multiple lists of work. I'm not sure I've ever come across an issue worth leaving like this. Can you tell me about an issue that fits this description?
