It doesn't mean they're devious. More likely, it means somebody with more authority and more intelligence simply didn't know about the problem until there was a public outcry.
It's a matter of luck, but given that I've literally never heard of anybody else having a poor experience with Newegg, they still compare favorably against most of the alternatives.
Now you've heard of anybody else. I didn't have a horrible, traumatic, life-scarring experience, but I did have a bad one:
* They advertised an item as a SAS/SATA RAID cage; I paid rush overnight shipping, only to discover it was actually SATA-only
* When I tried to return it, I was charged a $90 "restocking" fee for their mistake. Indeed, their invoices state "All refunds require a 15% restocking fee." That's not legal in Massachusetts.
* I was also left responsible for paying my own return shipping (until I complained). Not legal either.
* And the original shipping, for an item that's not as advertised. Probably not legal either.
* When they corrected all this, they gave me the "one time exception" bit - which implies that their policy is to charge me shipping even if they send me the wrong item.
Color me not very impressed - and in fact I've avoided buying from Newegg for over four years now.
How do you think the guys at Newegg feel about this? How would you feel if this was the norm for how your customers escalated their cases with your company?
