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> The fact that a billing system didn't get switched off isn't so surprising; the internal architecture of their systems is so complicated that it would take multiple human lifetimes to explain how it all works.

There was a lawsuit about a decade ago where a company was owed about $500k in ad fraud refunds and Google kept saying they had paid it, it ended up being an incomplete part of their software that had inadvertently withheld $75 million!

https://www.businessinsider.com/google-emails-adtrader-lawsu...

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That "inadvertently" desperately needs scare quotes.



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