> They need to be careful what they advise. That advice could (and likely WILL) result in people getting taken to collections.
I previously worked at a web hosting company where people would pull this kind of thing. Generally we didn't bother with collections because it was often more hassle than it was worth (the biggest part of our cost was the support and anti-fraud process, not the actual service), but nonpayment would get accounts deactivated and blacklisted automatically, so they'd have to call in to us (and get recorded in our tracking system in case of repeat incidents) to pay and get things turned back on.
I had some sympathy for people dealing with accidental credit card expirations, but there was always a weird minority of people who would knowingly and sometimes repeatedly cancel cards or dispute payments and yet get angry at us for the audacity of turning off their websites.
I previously worked at a web hosting company where people would pull this kind of thing. Generally we didn't bother with collections because it was often more hassle than it was worth (the biggest part of our cost was the support and anti-fraud process, not the actual service), but nonpayment would get accounts deactivated and blacklisted automatically, so they'd have to call in to us (and get recorded in our tracking system in case of repeat incidents) to pay and get things turned back on.
I had some sympathy for people dealing with accidental credit card expirations, but there was always a weird minority of people who would knowingly and sometimes repeatedly cancel cards or dispute payments and yet get angry at us for the audacity of turning off their websites.