I've worked for companies in the past where a "rotation" was you were on call 24/7 for a week or longer. Worked all night? Still expected at the office no later than 9 a.m.
It was exhausting as the people on call didn't have the power to actually fix the system. Instead, they would have to walk someone else through the steps over the phone. If it took a code change to fix the system, too bad that was at least two weeks of red tape, and every single time the error occurred they had to page the person on call to walk the person through over the phone to verify it was the same error and nothing could be done.
Think "big business," "division of responsibilities," "accountability," inept management who never had to suffer under the policies they demanded, and a toxic culture which was proud to "give everything they have for the product."
Luckily, I don't work for those shitty companies anymore.
It was exhausting as the people on call didn't have the power to actually fix the system. Instead, they would have to walk someone else through the steps over the phone. If it took a code change to fix the system, too bad that was at least two weeks of red tape, and every single time the error occurred they had to page the person on call to walk the person through over the phone to verify it was the same error and nothing could be done.
Think "big business," "division of responsibilities," "accountability," inept management who never had to suffer under the policies they demanded, and a toxic culture which was proud to "give everything they have for the product."
Luckily, I don't work for those shitty companies anymore.