> But after the cleaning lady they sent me was done, she offered me her direct phone # and told me I could contact her directly for any future cleaning needs.
All companies that contract to contractors have this issue and it probably isn't solvable using the same model. For instance Home Depot and Lowes will contract out service to contractors and I've had them, on every single occasion, give me their information to contact them directly in the future.
For Home Depot and Lowes, lead generation for contractors is just a way for them to sell more building materials that need installation. They don't care if you call the contractor directly for your next installation job, as long as the materials come from them.
All companies that contract to contractors have this issue and it probably isn't solvable using the same model. For instance Home Depot and Lowes will contract out service to contractors and I've had them, on every single occasion, give me their information to contact them directly in the future.